Terms and Conditions

1. Medical Advice Disclaimer

The health content, articles, clinical department descriptions, and FAQs published on this website are provided strictly for educational and health-awareness purposes:

• Information on this site does not constitute a definitive medical diagnosis or personalized treatment plan.
• Consultation with a qualified clinician or surgeon at Sri Sahasra Hospital is strictly required prior to initiating, altering, or discontinuing any medication, clinical therapy, or surgical intervention.

2. Consultations & Appointment Scheduling

Patients may schedule outpatient (OPD) appointments through our website, official WhatsApp handle, or phone helpline (+91 9494534108):

• Slot Confirmation: Appointment booking requests via online channels are confirmed subject to doctor availability and hospital operating hours (07:00 AM – 11:00 PM).
• Emergency Prioritization: Because we are a trauma and critical care center, scheduled appointment timings may occasionally experience delays if the attending specialist is required for an urgent emergency resuscitation or emergency surgical procedure.
• Rescheduling & Cancellations: Patients are requested to inform our reception desk at least 2 hours in advance if they wish to cancel or reschedule their appointment.

3. In-House Diagnostics & Medical Reports

Our in-house 24/7 pathology laboratory, digital X-Ray, ultrasound (USG), and 2D ECHO services operate under strict clinical calibration standards:

• Diagnostic test reports are issued based on patient samples and imaging obtained under medical protocols.
• Patients are responsible for verifying their personal demographic details (name, age, gender) upon collecting printed or digital diagnostic reports.

4. Admission, Inpatient (IPD) & Consent Protocols

For patients admitted to wards, private rooms, or the Intensive Care Unit (ICU):

• Informed Consent: Prior to any surgical procedure, anesthesia administration, or invasive clinical procedure, formal written informed consent will be obtained from the patient or authorized next-of-kin.
• Attendant Guidelines: To maintain sterile, infection-free environments, only authorized attendants with valid hospital visitor passes are permitted in inpatient and ICU recovery zones.
• Discharge Process: Discharge summaries, medication instructions, and follow-up schedules are finalized only after clearance by the primary consultant and completion of billing settlements.

5. Billing, Health Insurance & Cashless Claims

Sri Sahasra Hospital facilitates cashless and reimbursement claims through approved insurance companies and Third-Party Administrators (TPAs):

• Cashless hospitalization approval is determined strictly by the patient’s insurance policy terms and the insurer’s approval decision. The hospital does not guarantee claim sanction.
• Any non-medical expenses, deductibles, or denied claim balances must be settled in full by the patient or guardian at the time of discharge.

6. Hospital Code of Conduct & Zero Tolerance Policy

To preserve a safe, respectful, and therapeutic healing environment for all:

• Sri Sahasra Hospital maintains a Zero-Tolerance Policy against verbal abuse, physical violence, vandalism, or intimidation directed at doctors, nurses, or hospital administrative staff under applicable laws protecting healthcare professionals.
• Smoking, consumption of alcohol or contraband, and unauthorized photography or video recording within clinical and patient rooms are strictly prohibited on hospital premises.

7. Intellectual Property

All hospital trademarks, the “Sri Sahasra Hospital” brand name, emblems, website layouts, imagery, and text content belong exclusively to Sri Sahasra Hospital and may not be reproduced or distributed without explicit written permission.

8. Jurisdiction & Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, claim, or proceeding arising out of clinical care or website usage shall fall under the exclusive jurisdiction of the competent courts in Kurnool, Andhra Pradesh.

9. Contact Information

For inquiries regarding hospital policies, appointment assistance, or formal grievances, please reach out to our administrative team: