Privacy Policy

1. Information We Collect

To provide accurate medical consultations, schedule appointments, and coordinate emergency trauma care, we collect the following categories of information:

• Personal Identifiers: Name, age, gender, date of birth, residential address, telephone/WhatsApp contact number, and email address.
• Medical & Clinical Data: Medical history, past diagnoses, prescription details, diagnostic laboratory and radiology results, surgical records, and physician notes.
• Digital Inquiry Details: Information submitted through our website appointment booking forms, WhatsApp consultation requests, and customer feedback entries.
• Technical & Log Data: Anonymized browsing details such as browser type, IP address, and pages visited on our portal, used strictly to ensure site security and optimize user experience.

2. How We Use Your Information

The information collected is used exclusively for legitimate healthcare and hospital administration purposes:

• Scheduling and confirming doctor appointments and diagnostic imaging.
• Administering clinical treatments, surgeries, medication prescriptions, and critical emergency ICU response.
• Communicating lab/test reports, discharge summaries, and vital follow-up recommendations.
• Facilitating cashless medical insurance approvals and billing formalities.
• Complying with statutory medical reporting mandated by Indian healthcare regulations and legal authorities.

3. Patient Data Confidentiality & Disclosure

Sri Sahasra Hospital maintains a strict policy regarding the disclosure of patient medical records. We do not sell, rent, or trade your personal or clinical data to any third-party commercial entities.

Your records may only be shared under the following limited clinical or statutory conditions:

• Direct Medical Team: With attending doctors, surgeons, intensivists, nursing personnel, and diagnostic specialists actively involved in your clinical treatment.
• Third-Party Health Administrators (TPA): With approved health insurance partners and TPAs strictly to process your cashless or reimbursement claims upon your authorization.
• Statutory & Legal Authorities: Whenever mandated by applicable public health laws, court orders, or statutory regulatory directives in India.

4. Data Storage & Security Protocols

We implement rigorous technical, operational, and physical access controls to protect your data from unauthorized access, loss, alteration, or misuse:

• Medical records and patient database systems are maintained in secured, firewall-protected hospital servers.
• Access to digital electronic medical records (EMR) is restricted solely to authorized hospital medical staff via role-based authentication.
• Physical records kept in the hospital medical records department (MRD) remain under 24/7 physical security surveillance.

5. WhatsApp & Electronic Communications

When you choose to reach us or book an appointment via our official helpline (+91 9494534108) or WhatsApp, your phone number and conversation records are handled with discretion and strictly utilized for healthcare coordination and appointment notifications.

6. Patient Rights

As a patient or legal guardian at Sri Sahasra Hospital, you are entitled to:

• Request access to your medical records, discharge summaries, and test results.
• Request corrections to any inaccurate personal demographic details.
• Withdraw consent for optional health newsletters or non-critical hospital notifications at any time.

7. Grievances & Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your medical data privacy, please contact our administrative desk directly: